NewGen IT News

What is VoIP?

September 6, 2022
Detype Studio
2 minute read

What is VoIP and what are the business benefits?

As more people choose to work flexibly, phone systems have had to adapt and move with the times.

Voice Over Internet Protocol, or VoIP as it is better known, is a perfect example of this.

A VoIP telephone system allows you to make and receive calls over the internet rather than using traditional phone lines.

Whilst VoIP phone systems are nothing new – the technology was first created in 1995 – we have definitely seen a rapid take up of these systems in the last few years as businesses move towards more cloud-based solutions.

How does VoIP work?

 VoIP works by converting analogue voice signals into digital data and then sending it via the internet to the person you are calling. This means that if you don’t have a good internet connection, the sound quality of your call will be affected. It works in a similar way to voice calls on apps like Skype, Facebook Messenger or WhatsApp.

What are the business benefits of a VoIP phone system? 

 In this day and age, an organisation needs to be truly agile and enable its team to work whenever and from wherever they want (within reason!). A VoIP telephone system can be used to make voice and video calls from a range of devices, from laptops and tablets to traditional phone handsets and mobile phones.

A cloud based or internet based telecommunications system also means that costs for hardware can be kept down as everything can be accessed via software that is installed on your device of choice.

Another benefit of switching to a VoIP phone system is that is a scalable solution, which means it can grow with your business with no disruption to service.

Other benefits include a fixed monthly cost (rather than billed per call) and that the system automatically updates the software so you are always using the latest technology.

 How can NewGen IT help?

 For a fixed monthly cost, and with over 150 features, our hosted VoIP system can meet a variety of telephony requirements in your business and will increase the efficiency of your day to day operation, allowing you to make voice, video and conference calls from your mobile, tablet, laptop or desktop no matter where you are. All you need is your device and a good internet connection.

Click here to find out more about our hosted VoIP solutions.

To talk to the team, call 01933 426129 or email

Find out how NewGen IT Services can look after your IT needs.


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