NewGen IT Support Service

Hassle-free IT support, every time

Trusted IT partners, backing up your business growth

Hardworking business owners and busy professionals need efficient IT systems and processes they can rely on – and when things go wrong, they need a reliable team who will fix things quickly. There is no time for anything else.

Four core IT Services support packages to suit your needs:

Designed with exactly this in mind, and if you cannot find an option that works for you, we will create you a bespoke service to suit your specific business needs.

We also provide additional IT support services for very specific needs, including our Virtual IT Manager and IT for Schools.

Remember, efficiency, flexibility and long-lasting customer relationships at the heart of everything we do.

Get a quote for our NewGen IT Services today

Our Core IT Services support packages

Reliable & Responsive IT Support


PAYG support

When you just need a quick fix.

When you just need a quick fix, trust our NewGen IT Services team to help. We give our PAYG clients the same dedication and exceptional level of service as our retained contracts because we know IT support is not always something you may have planned for.

We promise to go above and beyond and think outside the box to get you up and running again.

Block Hours

You choose

Ideal for start-ups and new businesses.

This popular package is ideal for start-ups and new businesses that need a high level of flexibility when it comes to their IT support. We will advise you on the number of block hours we think you might need depending on your business, but it always including hosted emails, Microsoft Office, online back-ups and managed anti-virus.

You may also need remote or onsite support from time to time too – be reassured this package will offer you peace of mind whenever you need to change things around.

From £10 per device per month


Remote IT Support

Remote fixes, support and maintenance.

This package offers growing businesses unlimited remote support when they need it. If you do not have the time or resources in-house to manage your IT, this is the IT solution for you.

  • Server monitoring 24/7
  • Workstation & PC monitoring
  • Incident tracking
  • Monthly service delivery reports
  • Security updates & management
  • Hardware asset tracking
  • Telephone & email support 24/7

From £18 per device per month


Full IT Maintenance Contract

All your IT support needs covered.

This is the comprehensive package that will have all your IT support needs covered. If IT is mission critical to the future growth of your business, if you are undergoing rapid change, this is the contract for you.

  • Server monitoring 24/7
  • Workstation & PC monitoring
  • Incident tracking
  • Monthly service delivery reports
  • Weekly server maintenance,
  • Security updates & management
  • Software asset list
  • Hardware asset tracking
  • Technology plan & guidance
  • Unlimited onsite support
  • Unlimited remote support
  • Backup monitoring & maintenance
  • Discounted project fees
  • Managed anti-virus

From £18 per device per month


What our customers are saying

"As a rapidly growing company, we need a quick turnaround when things go wrong. NewGen IT Services have never let us down"
Name 5
"We need our IT systems working 24/7 – NewGen IT Services make sure that’s the case."
Name 4
"NewGen IT Services are an extension of our international team. We would not be as efficient as we are now were it not for them"
Name 3
"NewGen IT Services give us heaps of ideas and fixes. They guide us through the best IT solutions."
Name 2
"We needed a company that could help us fix our IT issues and get us to a point where we could move forward. NewGen have done exactly this. They are exceptional."
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Get a quote for our NewGen IT Services today.