About NewGen IT
NewGen IT Services was founded out of a passion to help people. To help people with their IT challenges through personal life and business, and to create a solid foundation and IT infrastructure. We work with clients internationally to help support their IT needs, on site and remotely ensuring their systems are secure, backed up and professionally managed 24/7.
Suraj Dholakia
Managing Director
I left university in 2004 after graduating in Business Management and needed a job, I was lucky enough to be offered a job in IT sales. With minimum sales experience, I worked my way through the ranks to become the Dell Vendor manager then on to the Sales Manager role. I now find myself a joint owner of NewGen IT Services. I love sports… I am an Arsenal season ticket holder. I play cricket for a local team and if my time allows I try and get on the golf course! With 3 kids this is now becoming a challenge. I’m a father of 3 beautiful children Kaiyan, Elllana and Siyaara and husband to my lovely wife Jessica.
Jessica Dholakia
Finance Manager
I am a qualified accountant and love working with Numbers! I’m a loving mother to 3 children Kaiyan, Ellana and Siyaara. My spare time is spent running around after them or my Husband! When I do get time to myself I love reading and binge watching series! I also love a holiday or two!
Leila Souch
Marketing Manager
I started working at NewGen IT in September 2017 as an administrator, then progressed to marketing manager. I am responsible for the brand and face of NewGen IT. In my spare time I am a proud mum of 2 beautiful boys Riley & Reuben. I enjoy going on holiday with my partner and boys, I enjoy all social media especially Instagram and a good night out with friends.
Stephen Souch
Service Manager
I started working with technology in 2004, I love taking things apart and seeing how they work I got myself an apprenticeship and worked my way up the ranks to service operations manager and decided to take the plunge and set up NewGen IT Services, I love helping people and always believe i cant change the world but i help make it a better place, I love spending time with the Mrs and my 2 boys Riley & Reuben and making sure they are happy. I have a real weakness for Lattes and Hobnobs.
Ethan Malvern
Technical Support Engineer
l have a real passion for IT and for helping people out, I studied IT at college back in 2016 and have been pursuing it ever since. I love to see how computers work and I love how much you can do on them. I love jobs that make me use my head and getting involved. I love working on the physical side of engineering because I find it relaxing. I enjoy being with my girlfriend and spending time with friends and having a good time, I try to hang out with them as much as possible. I would consider myself to be quite a mummy’s boy as I always try to help her out as she’s done a lot for me in the past. I have a blue car and I have size 9 shoes.
Jake Hill
Business Development Manager
I joined NewGen IT in October 2019 and love meeting new people and promoting our company as part of my role. I am a huge sports fan. I follow football, rugby, ice hockey, NFL and watch as much as I can with my two awesome kids Isla and Ollie and my beautiful wife Hayley. I love superheroes, gaming and sweets. I enjoy cooking and taking my family on days out. You will often find me singing (badly) in the office and doing my best to make the team smile
NewGen Children
The Future
Hi, we are the NewGen Children
We often come into the office to check the staff and make sure everyone is working as they should be, in our spare time we love hanging around with each other, playing hide and seek and tag. – The girls always win of course. We also love spending time with our family’s and going on family holidays, we often get together for celebrations and have lot’s of fun.
What They Say About Us
As it has now been one month since the migration of e-mails from our Canadian provider to yourselves, it has been somewhat of a seamless transaction, with no down time at all. I wish to thank you both for the professional manner in which you have handled the migration and how you both got personally involved. It gives me comfort going forward, knowing any issues we encounter, NEWGEN IT will do their best to look after our needs. I would certainly recommend NEWGEN IT and the services they supply.
"Steve came to see us, and he was unbelievably helpful when I wanted IT support, but I didn’t know where to start as I am not very technical myself. He went above and beyond to make sure we had the right solution, I now have peace of mind when it comes to any technical issues as I know they are just on the other end of the phone. We developed a great partnership with NewGen IT Services and their dedication to our IT has been incredible, Steve has really looked after us by resolving all our network systems and made our IT as easy as possible. I highly recommend NewGen IT Services to anyone who wants a great trusted knowledgeable team to support them throughout their business. Thank you NewGen."
"The team at NewGen IT are absolutely fabulous, they listen to our needs and always suggest the best course of action. They implement any needs we have without hesitation, and are always helping us to keep our data and our systems secure. Stephen, Suraj and Tom are really lovely, knowledgeable and jargon free guys, and our team are very impressed with the service they provide. Having NewGen as one of our supporting suppliers means that I have no concerns in growing our business, as I know that NewGen work fully around us and can capacitate any need we may have moving forward. A great Job! Thank you."
"Having moved to a larger office I asked NewGen IT on how to maximize my IT structure so we can get the full potential from our office PCs. Steve came along listened carefully to my needs, surveyed the site and came back with two solutions. The first solution he explained would meet my current needs but wouldn’t allow me to expand. The second solution would not only meet the criteria but I would be able to grow with my business. I opted for the second option and was very surprised of the relatively low cost. We arranged a day to install the equipment and I was expecting a hectic day with wires everywhere and PC's not working, but no. Steve worked methodically and neatly that allowed me to carry on working with minimal disruption. Steve’s attention to detail means the cabling is not only tidy but where it can be, it is hidden which gives my office a clean professional feel. Steve is obviously very knowledgeable within the IT field but he speaks a language that I understand and not some techno geek rubbish. I would not hesitate in recommending NewGen IT and I hope our business relationship will be a long one."
"It gives me great pleasure to write this testimonial for you and NewGen IT Services. I knew I had issues with my email as I was getting spam left, right and centre and there were other issues. So as soon as Steve joined BNI it was the push I needed so I spoke to him straight away. He outlined several issues after about a second of looking at my computer, his knowledge and high level of expertise was very evident from the outset. The first job Steve undertook was to change my email hosting, he dialled in remotely on a Saturday night so I didn’t even need to be without my laptop. He sorted out all of my issues and now I have an effective email system. I will definitely be putting more work Steve’s way, his next task is to teach me how to back everything up. I will not hesitate in recommending Steve to anyone that I know who needs assistance with their IT, thank you again Steve for the fantastic service.."
"During the time we have used NewGen IT Services they have been reliable, trustworthy and approachable. Our IT systems are fundamental to our business, the speed at which NewGen IT works when providing IT support in all areas is excellent and we depend on this I would highly recommend NewGen IT Services, and the support Steve provides to any business"
"Stephen and the NewGen IT team have been looking after Ballyhoo PR's IT for a few months now and I could not be happier with the service. Initially, I went to Stephen to seek his help with a virus on my laptop. He went above and beyond to sort it out for me over a weekend so I wouldn't be without it and even delivered it back to me at home! Since then he has helped me with a number of queries is invaluable to my business"
"NewGen IT is friendly, quick at responding when a problem arises however small it may be. NewGen IT gives a personal service to access your company needs and gives you a reasonable price for this. I would definitely recommend to everyone."
"NewGen IT assisted with the procurement of brand new HP server to act as our new domain controller and configured the new server to our exact requirements, including HyperV virtualisation of windows 2016 installs. NewGen IT then assisted with the physical installation of the new server, and swapping 40+ workstations, printers and other network devices to use the new domain controller. The entire task was completed in under a day of downtime, with no impact on the business running. Their support and understanding of IT systems is invaluable, and they are my first port of call when I cannot solve a problem myself."
"NewGen IT provide all of the IT support to our two offices and 30+ staff. They are extremely knowledgeable and efficient in getting our IT systems to work properly and keep them running smoothly. Their advice is invaluable and we know that we have a safe pair of hands looking after us. NewGen give us a peace of mind which is what we need at the end of the day."